Privacy Policy

At Landmark TVS, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we may collect, use, disclose, and safeguard information when you visit our website, submit an enquiry, book a test ride, schedule a service appointment, or interact with us through other communication channels.

By using our website or voluntarily providing your information, you acknowledge this Privacy Policy. Where consent is required by applicable law, we will obtain it before processing your personal information.

1. Information We Collect

Depending on how you interact with Landmark TVS, we may collect the following categories of information:

• Personal Information: Full name and other details you provide through our website or enquiry forms.
• Contact Information: Mobile number, email address, and postal address.
• Vehicle Information: Vehicle model preferences, purchase enquiries, booking details, and relevant service information.
• Appointment Information: Test ride requests, service appointments, and related preferences.
• Communication Information: Information you submit through our website, telephone calls, WhatsApp, email, or social media.
• Technical Information: Where applicable, browser information, device details, IP address, and website usage data collected through cookies or analytics tools.

Please provide only the information necessary for your enquiry or requested service.

2. How We Use Your Information

We may use your information for legitimate business purposes, including:

• Responding to enquiries and customer requests.
• Coordinating vehicle sales and purchase enquiries.
• Processing booking and test ride requests.
• Scheduling vehicle servicing and maintenance.
• Providing customer support and after-sales assistance.
• Sending service reminders and relevant updates.
• Sending promotional offers, campaigns, and marketing communications where permitted by law and supported by the required consent.
• Monitoring website performance and improving our products, services, and customer experience.
• Meeting applicable legal, regulatory, and recordkeeping requirements.

3. Marketing and Communication Preferences

If you provide your contact details and give the necessary consent, Landmark TVS may contact you through telephone calls, SMS, WhatsApp, or email regarding vehicle enquiries, offers, promotions, and relevant services.

You may withdraw your marketing consent or opt out of promotional communications at any time by using the unsubscribe option provided in the communication or by contacting us directly.

Opting out of marketing communications will not necessarily stop essential communications relating to an existing booking, service request, transaction, or legal obligation.

4. Cookies and Website Analytics

Our website may use cookies and similar technologies to support website functionality, understand visitor interactions, measure performance, and improve the browsing experience.

We may use website analytics and tag-management tools, including Google Tag Manager, to manage website tags. The information collected depends on the tools configured on the website and their settings.

You can manage cookies through your browser settings. Where required, non-essential cookies or tracking technologies will be used only after obtaining the appropriate consent.

5. Sharing of Personal Information

We may share relevant information with third parties when reasonably necessary for the purposes described in this Privacy Policy, subject to applicable law. These parties may include:

• Vehicle Manufacturers and Authorized Partners: Where necessary to support vehicle sales, bookings, warranties, servicing, or related requests.
• Service Providers: Providers of website hosting, customer relationship management (CRM), communication, analytics, and marketing services.
• Professional or Legal Advisors: Where necessary for legal, compliance, or legitimate business purposes.
• Government and Regulatory Authorities: Where disclosure is required by applicable law or a valid legal request.

We do not sell your personal information. Where third-party service providers process information on our behalf, appropriate safeguards should be implemented in accordance with applicable law.

6. Data Security

We take reasonable measures designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.

However, no method of electronic transmission or storage is completely secure. While we work to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, provide requested services, maintain relevant business records, resolve disputes, and meet applicable legal requirements.

When information is no longer required, it will be deleted, anonymized, or securely disposed of where appropriate and permitted by law.

8. Your Privacy Rights

Subject to applicable law, you may have the right to:

• Request access to your personal information.
• Request correction of inaccurate or incomplete information.
• Request deletion of personal information where legally permissible.
• Withdraw consent for processing where processing is based on consent.
• Opt out of marketing communications at any time.
• Raise a concern or submit a privacy-related request.

To exercise these rights, please contact us using the contact details provided below. We may need to verify your identity before processing a request. Certain information may need to be retained where required by law.

9. Third-Party Websites and Services

Our website may contain links to third-party websites, social media platforms, or external services. These websites operate under their own privacy policies and practices.

Landmark TVS is not responsible for the privacy practices of third-party websites that we do not control. We encourage you to review their privacy policies before sharing personal information.

10. Children's Privacy

Our website and services are intended for individuals who can lawfully use the relevant services. We do not knowingly collect children's personal information in violation of applicable law. Where required, appropriate parental consent and other safeguards will be followed.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, or applicable legal requirements.

Any revised version will be published on this page with an updated revision date. We encourage you to review this page periodically.

12. Contact Us

If you have any questions about this Privacy Policy, the information we process, or your privacy rights, please contact Landmark TVS using the details below: